General Practice Survey results 2023/24
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We are pleased to receive our annual results for the 2023/24 period, which contains lots of positive areas with many scoring above the national average, which are as follows:
| Area/topic | Result | National Average |
| Finding it easy to get through to this GP practice by phone. | 77% | 50% |
| Finding it easy to contact this GP practice using their website | 26% | 48% |
| Finding it easy to contact this GP practice using the NHS App | 54% | 45% |
| Finding the reception and administration team at this GP practice helpful | 83% | 83% |
| Can usually get to see or speak to their preferred healthcare professional when they would like to | 48% | 40% |
| Did you know what the next step would be after contacting your GP practice? | 92% | 83% |
| Did you know what the next step would be within two days of contacting your GP practice? | 98% | 93% |
| Would you describe your experience of contacting your GP practice as good? | 75% | 67% |
| Was you offered a choice of time or day when you last tried to make a General Practice appointment? | 63% | 53% |
| Was you offered a choice of locations when you last tried to make a General Practice appointment? | 24% | 13% |
| Did you feel like you waited about the right amount of time for your last General Practice appointment? | 64% | 66% |
| Would you say that the healthcare professional that you saw or spoke to was good at listening to you during your last appointment? | 96% | 87% |
| Would you say that the healthcare professional that you saw or spoke to was good at treating you with care and concern during your last appointment? | 96% | 85% |
| Would you say that the healthcare professional that you saw or spoke to was good at considering your mental wellbeing during your last appointment? | 79% | 73% |
| Did you feel that the healthcare professional that you saw had all the information that they needed about you during your last appointment? | 98% | 92% |
| Did you have confidence and trust in the healthcare professional that you saw or spoke to during your last appointment? | 98% | 92% |
| Were you involved as much as you wanted to be decisions about your care and treatment during your last appointment? | 98% | 91% |
| Did you feel that your needs were met during your last appointment? | 97% | 90% |
| Would you say that you had enough support from local services or organisations in the last 12-months to help manage their long-term conditions or illnesses? | 95% | 90% |
| How would describe the overall experience of your GP practice? | 93% described their experience as good | 74% |
Thank-you to all our patients who have kindly completed the survey which was sent out – We really value the feedback from our patients to ensure that we continue to provide the best possible care and urge you to complete the survey should you receive the survey in the future.
To view more the results in more detail please use the link below to access the full report:
https://gp-patient.co.uk/PatientExperiences?practicecode=P81017